Last updated: March 2026
1. Information We Collect
When you use CYL's services, we may collect the following types of information:
- Personal Information: Name, email address, phone number, country of residence, and other contact details you provide through consultation forms.
- Medical Information: Procedure interests, medical history, photos, and health-related information you voluntarily share for consultation purposes.
- Usage Data: Browser type, device information, pages visited, and other analytics data collected through cookies and similar technologies.
- Communication Data: Records of correspondence between you and CYL team members.
2. How We Use Your Information
We use the information we collect to:
- Provide personalized medical tourism consultation and clinic recommendations
- Coordinate with partner clinics and service providers on your behalf
- Communicate with you about your inquiry, treatment plans, and travel arrangements
- Improve our services, website experience, and customer support
- Send relevant updates about CYL services (with your consent)
3. Information Sharing
We do not sell your personal information. We may share your information with:
- Partner Clinics: To facilitate your consultation and treatment coordination
- Service Providers: Hotels, transportation, and translation services essential to your medical journey
- Legal Requirements: When required by law or to protect our legal rights
4. Data Security
We implement industry-standard security measures to protect your personal and medical information. All data transmission is encrypted, and access to personal information is restricted to authorized CYL team members who need it to provide our services.
5. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Opt out of marketing communications at any time
- Withdraw consent for data processing
6. Cookies
Our website uses cookies to enhance your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences.
7. International Data Transfers
As a medical tourism platform serving global patients, your information may be transferred to and processed in South Korea. We ensure appropriate safeguards are in place to protect your data during international transfers.
8. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at contact page or email us directly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.